Google Cloud Contact Center: Agent Assist Hub replaces Knowledge Assist
Google Cloud is replacing the Knowledge Assist panel in Agent Desktop with a new Agent Assist Hub panel, which includes a functionally equivalent Knowledge Assist module. This change affects agents currently signed in, requiring them to sign out and back in for the module to function correctly post-update. The update is expected in early Q3 2026 and requires no customer configuration, only agent awareness of the sign-out/sign-in procedure if issues arise.
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- Google Cloud Contact Center as a Service In the Agent Desktop, the Knowledge Assist panel is being replaced with a new Agent Assist Hub panel
In the Agent Desktop, the Knowledge Assist panel is being replaced with a new Agent Assist Hub panel Who's affected? Customers who use the Agent Desktop and the Knowledge Assist panel in a desktop layout are affected. If you don't use Agent Desktop and the Knowledge Assist panel, you can ignore this announcement. What's changing? We're replacing the Knowledge Assist panel in Agent Desktop with a new Agent Assist Hub panel. The Agent Assist Hub panel contains a Knowledge Assist module that is a 1:1 functional replacement of the Knowledge Assist panel. How does this affect my contact center? For
https://docs.cloud.google.com/release-notes#June_30_2026