Amazon Bedrock Knowledge Bases gain native Salesforce and Zendesk data connectors

Amazon Bedrock Managed Knowledge Base now supports native data source connectors for Salesforce and Zendesk, streamlining retrieval-augmented generation (RAG) applications. This eliminates the need for custom ingestion pipelines, simplifying the process of grounding AI agents and assistants with up-to-date information. The connectors automate data crawling, metadata extraction, and incremental synchronization for Salesforce knowledge articles and Zendesk articles and community posts. This ensures RAG applications always reflect the latest content without manual intervention.