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Amazon Connect adds 50+ languages, new voices, and improved conversational AI

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Amazon Connect now supports over 50 languages and offers more than 100 new voice options, enhancing AI agent interactions with more natural, fluid, and responsive conversations. These updates aim to create smoother customer experiences by improving response pacing, turn-taking, and allowing adjustments to speed, volume, and emotion. The new capabilities are available to Amazon Connect customers seeking to deliver more human-like self-service voice experiences across channels.

  • →Expanded language and voice support for AI agents
  • →Improved conversational flow and responsiveness
  • →Enhanced agentic self-service capabilities
Features (1) ›
  • Expanded language and voice support for AI agents

    Amazon Connect now supports over 50 languages, including Spanish, French, Italian, Japanese, Korean, Portuguese, and Thai, with over 100 new voice options available. This expansion allows for more natural, human-sounding AI agent experiences.

Enhancements (1) ›
  • Improved conversational flow and responsiveness

    Conversational improvements make AI interactions more fluid and responsive, adapting to customer tone and sentiment while maintaining natural pace. Features include seamless response pacing, accurate turn-taking, and speech controls for speed, volume, and emotion.

Notes (1) ›
  • Enhanced agentic self-service capabilities

    Amazon Connect's agentic self-service capabilities enable AI agents to understand, reason, and take action across voice and digital channels. The goal is to deliver smoother conversations that feel more immediate and less halting.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/07/amazon-connect-agentic-voice/

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