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Amazon Connect adds audio optimization for Azure Virtual Desktop

awsazureengineermedia
feature

Amazon Connect now offers audio optimization for agents using Microsoft Azure Virtual Desktop and Windows 365 Cloud PC, enabling direct call handling from virtual desktop sessions. This feature redirects media to the agent's local device, enhancing audio quality. It requires a one-time setup by IT administrators and is available in most AWS Regions where Amazon Connect is offered.

  • →Audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC
  • →Expanded support for cloud desktop audio optimization
  • →Availability and prerequisites
Features (1) ›
  • Audio optimization for Azure Virtual Desktop and Windows 365 Cloud PC

    Agents using Azure Virtual Desktop or Windows 365 Cloud PC can now receive calls directly from their virtual desktop sessions with optimized audio. Media is redirected to the agent's local device for improved quality after a one-time administrator setup.

Enhancements (1) ›
  • Expanded support for cloud desktop audio optimization

    This new support for Azure Virtual Desktop and Windows 365 Cloud PC complements existing audio optimization for Amazon WorkSpaces, Citrix cloud desktops, and Omnissa cloud desktops.

Notes (1) ›
  • Availability and prerequisites

    This feature is available in all AWS Regions offering Amazon Connect, excluding AWS GovCloud (US-West). IT administrators must perform a one-time configuration for their virtual desktop environment.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/06/amazon-connect/

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