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Amazon Connect increases security profiles per user to 7

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Amazon Connect now supports assigning up to seven security profiles per user, an increase from two. This change allows for more granular, scoped permission sets per agent, enabling better alignment with complex organizational structures. The feature is available in all AWS regions and enhances security by enforcing least privilege access. This benefits organizations, particularly in sectors like financial services, that manage multiple lines of business or distinct operational divisions.

  • →Increase security profiles per user to seven
  • →Enhanced flexibility for granular access control
  • →Availability and resources
Features (1) ›
  • Increase security profiles per user to seven

    Amazon Connect now supports assigning up to seven security profiles per user, up from the previous limit of two. This allows agents who serve multiple lines of business to have distinct, scoped permission sets for each, enforced via tag-based or hierarchy-based access controls. The increased limit provides greater flexibility to align security models with organizational structures.

Notes (2) ›
  • Enhanced flexibility for granular access control

    The update enables organizations to more precisely match their security models to their organizational structure, ensuring least privilege access without needing a single, overly broad profile. This is particularly useful for companies with multiple distinct business divisions or lines of operation.

  • Availability and resources

    This feature is available in all AWS regions where Amazon Connect is offered. More information can be found in the Amazon Connect Administrator Guide and on the Amazon Connect website.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/06/connect-7-security-profiles-user/

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