Google Cloud CCaaS 4.30: New Features and Numerous Bug Fixes
Google Cloud CCaaS version 4.30 introduces several new features, including the ability to skip IVR greetings, advanced call scheduling enabled by default in the headless SDK, and a new queue status endpoint for real-time operational data. The update aims to enhance contact center efficiency and provide better insights to administrators and voice AI systems. Additionally, the release includes a significant number of bug fixes addressing issues with message display, ticket ownership, agent adapter errors, chat history, and call routing, benefiting all users of the platform.
- →Skip the IVR greeting message
- →Headless web SDK: advanced call scheduling is turned on by default
- →Queue status endpoint
- →For call transfers in HubSpot, the ticket owner is automatically updated
- →Google Cloud CCaaS 4.30
Features (4) ›
- Google Cloud Contact Center as a Service Skip the IVR greeting message
Skip the IVR greeting message You can now configure your instance to skip the IVR greeting message. Administrators: A new Skip IVR Greeting option is available in the Settings > Languages & Messages > IVR-specific Messages section. For more information, see Customize IVR-specific messages .
- Google Cloud Contact Center as a Service Headless web SDK: advanced call scheduling is turned on by default
Headless web SDK: advanced call scheduling is turned on by default The useAdvancedCallScheduling parameter in the headless SDK is now set to true by default.
- Google Cloud Contact Center as a Service Queue status endpoint
Queue status endpoint The new queue status endpoint provides real-time data for leaf queues, including estimated wait times, agent availability, callback slot capacity, hours of operation, and holidays. This capability lets voice AI systems dynamically decide whether to escalate a call to a live agent or offer scheduled callback windows to the caller. You can access the queue status endpoint in the apps API: GET /apps/api/v1/queues/status . For more information, see The queue status endpoint .
- Google Cloud Contact Center as a Service For call transfers in HubSpot, the ticket owner is automatically updated
For call transfers in HubSpot, the ticket owner is automatically updated When a call is transferred from one agent to another with a HubSpot integration, HubSpot tickets now automatically update to reflect the new ticket owner. This provides an accurate record of ownership throughout the interaction lifecycle. No configuration is required.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where email messages in some queues displayed a blank white panel when opened. Fixed an issue that occurred when a closed ticket ID was passed to HubSpot using the SDK. The ticket wasn't reopened, resulting in new tickets being created. Fixed an issue where agents could paste images into the chat adapter even when the Allow agents to attach files setting was turned off. Fixed an issue where the agent adapter displayed generic error messages instead of call failure reasons such as Busy or No answer . Fixed an issue where chat history w
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS 4.30
Google Cloud CCaaS 4.30 We've released version 4.30 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .
https://docs.cloud.google.com/release-notes#May_19_2026