Google Cloud CCaaS 4.35 Addresses Numerous Issues
Google Cloud has released version 4.35 of its Contact Center as a Service (CCaaS) platform, introducing fixes for various operational and integration issues. These updates aim to improve agent experience, campaign dialing accuracy, and data reporting across different communication channels and CRM integrations. The release impacts agents, administrators, and developers working with the CCaaS platform and its associated integrations. Specific fixes include issues with URL formatting, campaign dialer logic, transcription services, file uploads, and CRM ticket creation.
- →Google Cloud CCaaS 4.35
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where URLs copied from Microsoft Word into SMS chat sessions were incorrectly formatted, causing links to merge with adjacent text. Fixed an issue with Alvaria campaigns where the dialer didn't correctly use the country code from the @COUNTRYCODE field when selecting the contact number to dial. Fixed an issue where live transcription didn't resume after an agent enabled and then disabled redaction during IVR payment card collection. Fixed an issue where agents couldn't upload PDF files in chat sessions. Fixed an issue where end-users
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS 4.35
Google Cloud CCaaS 4.35 We've released version 4.35 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .
https://docs.cloud.google.com/release-notes#May_26_2026