Google Cloud CCaaS 4.38: Email Sorting, Filtering, and Numerous Bug Fixes
Google Cloud CCaaS has released version 4.38, introducing new sorting and filtering capabilities for emails within the email adapter to enhance agent productivity. The update also resolves a wide range of issues, including incorrect language translations, reporting errors, agent preference updates, and various problems with SMS chat transfers and routing. These fixes aim to improve the overall stability and user experience of the contact center platform for agents and administrators.
- →Sort and filter emails
- →Google Cloud CCaaS 4.38
Features (1) ›
- Google Cloud Contact Center as a Service Sort and filter emails
Sort and filter emails Agents can now sort and filter emails by date in the email adapter. User experience changes: The email adapter has the following new UI elements: A button to toggle between Oldest to newest and Newest to oldest in the email list. A Filter by Date list to filter by preset filters or by a configurable date range. For more information, see Email lists .
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where Canadian French translations for notifications and error messages were appearing in English. Fixed an issue where the Alvaria WFM Agent Performance report was exporting every minute instead of once daily. Fixed an issue where the Agent Preferences table on the Agent Availability dashboard didn't update when an agent modified their availability preferences. Fixed an agent desktop issue where clicking the Transfer button in an SMS chat displayed an error instead of starting a transfer. Fixed an issue where a delay in Salesforce ta
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS 4.38
Google Cloud CCaaS 4.38 We've released version 4.38 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .
https://docs.cloud.google.com/release-notes#June_03_2026