Google Cloud CCaaS 6.15 Pre-Release Notes Detail Upcoming Changes
Google Cloud has issued pre-release notes for version 6.15 of its Contact Center as a Service (CCaaS) platform, detailing expected new capabilities. This upcoming release introduces a user management enhancement, allowing administrators to remove users from all teams simultaneously. Additionally, it includes a comprehensive set of bug fixes addressing issues related to call routing, chat sessions, integrations, and agent experience. These updates aim to enhance the platform's reliability, agent efficiency, and overall operational stability.
- →Remove a user from all teams at once
- →Google Cloud CCaaS prerelease notes 6.15
Features (1) ›
- Google Cloud Contact Center as a Service Remove a user from all teams at once
Remove a user from all teams at once Using the new Remove from all teams button, you can remove a user from all of the teams that they belong to. Administrators: There's a new Remove from all teams button in the Teams section of the Edit User dialog.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue that led to increased startup latency and errors for mobile and web chat sessions. Fixed an issue where agents were incorrectly demoted to an Unresponsive status and removed from the routing pool despite successfully receiving call offers. Fixed an issue where dialed numbers on Twilio BYOC SIP inbound calls were incorrectly formatted with extra digits from the SIP host and port. Fixed an issue that prevented chat transcripts from being generated and delivered for sessions containing structured message content. Fixed an issue where the
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS prerelease notes 6.15
Google Cloud CCaaS prerelease notes 6.15 Here are the pre-release notes for what we expect to be the next version of Google Cloud CCaaS. When we release this version, we expect the new capabilities to be as shown here. Important: The next version of Google Cloud CCaaS could be greater than 6.15.
https://docs.cloud.google.com/release-notes#September_21_2026
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