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Google Cloud CCaaS Pre-release Notes: Upcoming Bug Fixes

gcppreviewengineer
patch announcement

Google Cloud has released pre-release notes detailing upcoming bug fixes for its Contact Center as a Service (CCaaS) platform. These updates address several issues, including problems with outbound emails, call disposition panels, and voicemail handling for agents. The fixes also improve call recording quality, integration with Salesforce and Zendesk, and system performance, enhancing the overall stability and agent experience for CCaaS users. These notes outline the expected changes for version 6.9 or a subsequent release.

  • →Google Cloud CCaaS prerelease notes 6.9
Fixes (1) ›
  • Google Cloud Contact Center as a Service

    This release addresses the following issues: Fixed an issue where agents couldn't send new outbound emails. Fixed an issue where the disposition panel in the call adapter was incorrectly hidden or visible due to inconsistent state updates. Fixed an issue where direct inbound voicemails appeared multiple times in the History tab of the call adapter. Fixed an issue where voice callbacks were canceled at the end of operating hours instead of rolling over to the next day. Fixed an issue where using click-to-dial from a Salesforce case incorrectly overwrote the parent account's mobile phone number

Notes (1) ›
  • Google Cloud Contact Center as a Service Google Cloud CCaaS prerelease notes 6.9

    Google Cloud CCaaS prerelease notes 6.9 Here are the pre-release notes for what we expect to be the next version of Google Cloud CCaaS. When we release this version, we expect the new capabilities to be as shown here. Important: The next version of Google Cloud CCaaS could be greater than 6.9.

Read the original announcement →

https://docs.cloud.google.com/release-notes#August_31_2026

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