Google Cloud Contact Center as a Service 4.39 Release
Google Cloud CCaaS version 4.39 has been released, containing numerous bug fixes for agent and call management features. These improvements aim to enhance the reliability and user experience of the contact center platform for agents and supervisors. The update is being rolled out according to chosen deployment schedules.
- →Google Cloud CCaaS 4.39
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue with Salesforce where cases weren't created when a virtual agent connected to a call. Fixed an issue where agents on teams with transfer restrictions couldn't transfer chats to agents not assigned to a team. Fixed an issue where agents who weren't available for chat transfers still appeared in the transfer list, causing transfer attempts to fail. Fixed an issue where the Submit wrap-up button didn't appear in the call adapter after agents completed outbound calls. Fixed an issue where an agent and caller could still hear each other af
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS 4.39
Google Cloud CCaaS 4.39 We've released version 4.39 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .
https://docs.cloud.google.com/release-notes#June_08_2026