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Google Cloud Contact Center as a Service 4.40 Release

governancegcpengineer
patch announcement

Google Cloud has released version 4.40 of its Contact Center as a Service (CCaaS). This update includes several bug fixes, addressing issues with Salesforce integrations, reporting dashboards, attachment visibility, call transfers, audio file uploads, agent logouts, and user uploads. The timing of the update varies based on individual deployment schedules.

  • →Google Cloud CCaaS 4.40
Fixes (1) ›
  • Google Cloud Contact Center as a Service

    This release addresses the following issues: Fixed an issue with Salesforce where virtual agent responses appeared out of order in transcripts. Fixed an issue where the advanced reporting dashboards didn't load. Fixed an issue where PDF and audio attachments weren't visible to agents after a chat transfer. Fixed an issue where end-users were incorrectly placed on hold following a cold transfer to a queue. Fixed an issue where MP3 audio files for agent call deflections couldn't be uploaded. Fixed an issue where agents were automatically logged out due to inactivity while still engaged in active

Notes (1) ›
  • Google Cloud Contact Center as a Service Google Cloud CCaaS 4.40

    Google Cloud CCaaS 4.40 We've released version 4.40 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .

    Deployment schedules
Read the original announcement →

https://docs.cloud.google.com/release-notes#June_12_2026

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