Google Cloud Contact Center as a Service addresses numerous bugs and issues
Google Cloud has released a patch update for its Contact Center as a Service solution, addressing a broad range of operational issues. This release enhances the stability and reliability of the platform by fixing problems related to call routing, agent status, and data reporting. Additionally, several integration issues, particularly with Salesforce, and UI/UX inconsistencies have been resolved. The update aims to provide a more consistent and accurate experience for contact center agents and supervisors.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where session metadata and data feed files were missing from external storage for chats that ended before the first message from the end-user. Fixed an issue with Kustomer integrations where the caller's information didn't appear on the Incoming call page of the call adapter for direct-line inbound calls. Fixed an issue with inbound mobile calls where the end-user leg of the call failed, returning Unknown error , while the agent leg connected normally. Fixed an agent desktop issue where live call and chat data were lost. Fixed an issu
https://docs.cloud.google.com/release-notes#September_18_2026
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