Google Cloud Contact Center as a Service: Numerous Bug Fixes
Google Cloud Contact Center as a Service has released a comprehensive update addressing numerous issues across voice, chat, and agent functionalities. These fixes aim to improve call stability, data accuracy, integration robustness, and user experience for agents and callers. The update is available for all users of the Contact Center as a Service platform.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where voice calls became stuck in a virtual agent state after a session ended abnormally or an escalation handoff didn't complete. Fixed an issue where using invalid sorting parameters on agent activity logs caused a server error. Fixed an issue where canceling a warm transfer to a queue at overcapacity caused the caller to become stranded in an automated menu loop. Fixed an issue where the agent activity logs API allowed unbounded time ranges, which led to system performance degradation and gateway timeouts. Fixed an issue where the
https://docs.cloud.google.com/release-notes#July_30_2026
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