Google Cloud Contact Center as a Service prerelease notes
Google Cloud has announced prerelease notes for its Contact Center as a Service (CCaaS). This upcoming version includes several bug fixes addressing issues with virtual agent responses, reporting dashboards, attachment visibility, call handling, audio file uploads, agent session timeouts, and user upload data integrity. These updates aim to improve the reliability and functionality of the CCaaS platform for contact center agents and administrators.
- →Google Cloud CCaaS prerelease notes
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue with Salesforce where virtual agent responses appeared out of order in transcripts. Fixed an issue where the advanced reporting dashboards didn't load. Fixed an issue where PDF and audio attachments weren't visible to agents after a chat transfer. Fixed an issue where end-users were incorrectly placed on hold following a cold transfer to a queue. Fixed an issue where MP3 audio files for agent call deflections couldn't be uploaded. Fixed an issue where agents were automatically logged out due to inactivity while still engaged in active
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS prerelease notes
Google Cloud CCaaS prerelease notes Here are the pre-release notes for the next version of Google Cloud CCaaS. When we release this version, we expect the new capabilities to be as shown here.
https://docs.cloud.google.com/release-notes#June_05_2026