Google Cloud Contact Center as a Service resolves reporting and queue management issues
Google Cloud has released a set of fixes for its Contact Center as a Service, addressing inconsistencies in reporting and dashboard data. These patches improve the accuracy of metrics, filters, and language display across various performance reports and real-time monitoring tools. The updates are crucial for organizations relying on the service for precise contact center operations, ensuring data integrity for agent performance, queue management, and interaction attribution.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where the formatting of numeric values was inconsistent across tiles. Fixed an issue where column headers, filter labels, and tile titles didn't immediately switch to a newly selected language. Fixed an issue where the Productive Agents column in the tables of the Queue Group Performance - All dashboard didn't display values appropriate to the queue group settings. Fixed an issue in the Call Queue Metrics (Historical) Explore where filtering by Agent Name without including it as a visible column resulted in zero rows being returned. F
https://docs.cloud.google.com/release-notes#September_08_2026
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