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Amazon Web Services releases and Terraform AWS provider. New features, breaking changes, security advisories and deprecations - each summarised in plain English and updated continuously.
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AWS Amazon Connect Customer Competency Launched
AWS has launched the Amazon Connect Customer Competency, a new specialization recognizing partners with expertise in customer experience transformations using Amazon Connect. This Competency aims to help customers identify skilled partners for migrating legacy contact centers and implementing AI-native solutions. It replaces the Amazon Connect Service Delivery Program, which will be deprecated on June 1, 2027, offering customers confidence in validated partners.
deprecation announcement