AWS Amazon Connect Customer Competency Launched
AWS has launched the Amazon Connect Customer Competency, a new specialization recognizing partners with expertise in customer experience transformations using Amazon Connect. This Competency aims to help customers identify skilled partners for migrating legacy contact centers and implementing AI-native solutions. It replaces the Amazon Connect Service Delivery Program, which will be deprecated on June 1, 2027, offering customers confidence in validated partners.
- →Amazon Connect Service Delivery Program Deprecated
- →Competency Recognizes Contact Center Transformation and AI Expertise
- →Customer Confidence in Validated Partners
- →Encouragement for AWS Partners to Apply
Deprecations (1) ›
- Amazon Connect Service Delivery Program Deprecated
The new Amazon Connect Customer Competency replaces the Amazon Connect Service Delivery Program, which is scheduled for deprecation on June 1, 2027.
Enhancements (1) ›
- Competency Recognizes Contact Center Transformation and AI Expertise
The Competency validates Services Partners in Contact Center Transformation and AI-Powered Customer Experience, highlighting their success in migrating legacy systems and operationalizing AI on Amazon Connect across various channels.
Notes (2) ›
- Customer Confidence in Validated Partners
Customers can gain confidence working with validated Partners under this Competency, who can deliver AI-native transformations for voice, chat, email, SMS, and social channels.
- Encouragement for AWS Partners to Apply
AWS Partners on the Services Path who are validated or differentiated members and have demonstrated customer success with Amazon Connect are encouraged to apply for this new Competency.
https://aws.amazon.com/about-aws/whats-new/2026/06/aws-announces-amazon-connect-customer-services-competency