Agent Assist integrates with Salesforce, Twilio, Nice CXone, Genesys
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feature
Agent Assist now integrates with Salesforce, offering UI module integrations for chat and voice. The feature also extends voice integrations to Twilio Flex, Nice CXone, and Genesys CX Cloud. This expansion aims to enhance customer service capabilities for businesses using these platforms. The integrations are available now.
Features (1) ›
- Agent Assist
Agent Assist offers the following UI module integrations with Agent Assist for Salesforce : Chat Voice with Twilio Flex Voice with Nice CXone Voice with Genesys CX Cloud
Read the original announcement →
https://docs.cloud.google.com/release-notes#June_17_2026