Amazon Connect allows CSV export of cases from agent workspace
Amazon Connect now enables agents to export cases to CSV directly from the agent workspace, simplifying data sharing with internal and external parties. Users can filter cases and select specific fields for export, with administrators managing access via permissions. This feature is available across several AWS regions, including US East (N. Virginia) and Europe (Frankfurt).
- →Export cases to CSV from agent workspace
- →Admin control for case export permissions
- →Availability in multiple AWS regions
Features (2) ›
- Export cases to CSV from agent workspace
Amazon Connect now supports exporting cases to a CSV file directly from the agent workspace. Agents can filter and select cases, choosing which fields to include in the export for easier data sharing.
- Admin control for case export permissions
Administrators can control access to the case export functionality using a security profile permission. This allows for granular control over who can export sensitive case data.
Notes (1) ›
- Availability in multiple AWS regions
The case export feature is available in a wide range of AWS regions, including US East (N. Virginia), US West (Oregon), Canada (Central), Europe (Frankfurt), Europe (London), Asia Pacific (Seoul), Asia Pacific (Singapore), Asia Pacific (Sydney), Asia Pacific (Tokyo), and Africa (Cape Town).
https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-export-cases/
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