Amazon Connect Customer adds schedule update notifications
Amazon Connect Customer now automatically notifies agents and supervisors via email or text when agent schedules are published, updated, or when leave requests change status. This feature aims to improve scheduler and agent productivity by eliminating manual notification efforts. It is available in all AWS regions where agent scheduling is supported.
- →Automated schedule update notifications for agents and supervisors
- →Improved scheduler and agent productivity
- →Availability in all supported AWS Regions
Features (1) ›
- Automated schedule update notifications for agents and supervisors
Amazon Connect Customer now supports sending email or text notifications through EventBridge when agent schedules are published, updated, or leave requests change status. This automates communication, reducing manual effort for schedulers and agents.
Enhancements (1) ›
- Improved scheduler and agent productivity
By automating notifications, this feature eliminates the manual effort of informing workforce about schedule updates and agents monitoring leave request statuses. This leads to improved productivity for both schedulers and agents.
Notes (1) ›
- Availability in all supported AWS Regions
This new notification capability is available in all AWS regions where Amazon Connect Customer agent scheduling is currently offered.
https://aws.amazon.com/about-aws/whats-new/2026/06/amazon-connect-customer-scheduling-notifications/