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Amazon Connect launches Agentic CX designer in preview

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feature announcement

Amazon Connect now offers Agentic CX designer, a no-code canvas for building AI-powered self-service experiences, in preview. This feature combines agentic and deterministic AI to transform customer service, enabling business teams to design, test, and deploy experiences faster. It also introduces Live Sync, which guides users through web or mobile apps in real-time during voice or chat interactions, creating a unified guided experience.

  • →Agentic CX designer for AI-powered self-service experiences
  • →Live Sync for real-time in-app guidance
  • →Preview availability and resources
Features (2) ›
  • Agentic CX designer for AI-powered self-service experiences

    A no-code canvas for designing and deploying AI-powered self-service experiences, combining agentic and deterministic AI to transform customer service. Business teams can design, integrate, test, and launch production-ready experiences in weeks.

  • Live Sync for real-time in-app guidance

    Guides customers directly within web or mobile apps during voice or chat conversations. It transforms spoken exchanges into guided, hands-on experiences, allowing users to complete tasks like loan applications or finding products without leaving the interaction.

Notes (1) ›
  • Preview availability and resources

    Agentic CX designer is now available in preview. Further details can be found in the official blog post and the Amazon Connect Customer website.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/06/amazon-connect-customer-agentic-cx-preview/

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