AWS GovCloud (US) adds default 24/7 US-based technical support
AWS GovCloud (US) now provides 24/7 technical support exclusively from US-based, US-citizen engineers by default for all customers. This change enhances compliance and speeds up issue resolution for regulated environments. The support is accessible via the AWS GovCloud (US) Console, API, click-to-call, and live chat.
- →Default 24/7 US-based technical support for GovCloud
- →Support accessibility and access methods
Features (1) ›
- Default 24/7 US-based technical support for GovCloud
AWS GovCloud (US) customers now receive 24/7 technical support exclusively from US-based, US-citizen cloud support engineers without requiring an opt-in. This change ensures ITAR compliance and provides engineers with direct access to regulated environments for faster issue resolution.
Notes (1) ›
- Support accessibility and access methods
Technical support for AWS GovCloud (US) is available around the clock through the AWS GovCloud (US) Console, API access for automated workflows, click-to-call for urgent issues, and live chat for quick questions.
https://aws.amazon.com/about-aws/whats-new/2026/06/default-govcloud-us-based-support/