Google Cloud CCaaS 6.7 Delivers Email API for Bulk Updates and Bug Fixes

Bulk email status updates You can use the new apps/api/v1/email/update_status endpoint to change the status of multiple email sessions to the status that you specify. The new endpoint includes the following capabilities: You can optionally specify the status that you expect email sessions to be in. Email sessions that aren't in that status aren't updated. For each email session, the response reports whether it was updated, required no change, or couldn't be updated (and why). This means that integrations can handle partial success and identify which sessions still need attention. For more info

This release addresses the following issues: Fixed an issue where blended SMS transcripts were incorrectly identified as call audio recordings when uploaded to Customer Experience Insights, causing them to appear as missing or unanalyzable data. Fixed an issue where the chat text-input field was unresponsive after an agent accepted a new chat. Fixed an issue where call-cascade agent availability safeguards weren't enforced for terminal queue paths, which resulted in agents being assigned calls from secondary queues even when their primary queue fell below the minimum availability threshold. Fi

Google Cloud CCaaS 6.7 We've released version 6.7 of Google Cloud CCaaS. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .