Google Cloud Contact Center AI: Various dashboard and reporting fixes
This release addresses multiple inaccuracies and display issues across various Contact Center AI dashboards and reports. These fixes improve the reliability of performance metrics for agents, queues, and virtual agents, ensuring more accurate data for operational analysis. The updates are available now and affect users of the Contact Center AI reporting and analytics features.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where the This Week and This Month per-hour figures on the Performance Overview and Agent Performance dashboards were inaccurate. Fixed an issue where the Queue Abandons and Abandon % fields on the Queue Group Performance - All and Queue Group Performance - Chats dashboards always displayed 0 for chats. Fixed an issue where the virtual agent call metrics on the Virtual Agent - Calls , All Interactions - Calls , and Performance Overview dashboards were incorrect. Fixed an issue where agents appeared under Assigned Agent for calls that
https://docs.cloud.google.com/release-notes#August_03_2026
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