Google Cloud Contact Center as a Service: Bug Fixes
This release for Google Cloud Contact Center as a Service (CCAI) resolves numerous issues impacting agent experience and system stability. It addresses problems with transcript delivery, virtual agent behavior, campaign status, call routing, and integrations with Salesforce and Kustomer. These fixes are available now and benefit administrators and agents using the CCAI platform.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed a Kustomer issue where Agent Assist transcripts were delivered to the CRM as file attachments instead of timeline notes. Fixed an issue where the In Progress banner and the Cancel button didn't appear immediately after a virtual task assistant request was initiated. Fixed an issue where campaigns stayed in a paused state instead of transitioning to a completed state after finishing. Fixed a Deltacast issue where chats weren't routed correctly to available agents when the company-wide concurrency setting was disabled but individual agent limits
https://docs.cloud.google.com/release-notes#June_17_2026