Google Cloud Contact Center as a Service Bug Fixes
This release addresses numerous issues within Google Cloud's Contact Center as a Service offering. Fixes improve chat functionality, SMS handling, voicemail greetings, call deflections, reporting accuracy, and integration stability with third-party CRMs like Kustomer, Salesforce, and Twilio. These patches benefit administrators and agents by restoring expected functionality and resolving data inconsistencies.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where uploading a PDF document to a chat made the conversation history unavailable during a session transfer or page refresh. Fixed an issue where direct SMS chats didn't send termination notifications at the end of the chat. Fixed an issue where the after-hours voicemail greeting didn't play during agent-to-agent call deflections. Fixed an issue where SIP and IVR calls intermittently failed if the caller disconnected before a virtual agent was assigned. Fixed an issue where calls deflected to voicemail during after-hours were incorre
https://docs.cloud.google.com/release-notes#June_22_2026