Google Cloud Contact Center as a Service: Numerous Bug Fixes
Google Cloud Contact Center as a Service has released a series of bug fixes addressing critical issues within its platform. These fixes resolve problems related to campaign continuity, call routing, agent assignment accuracy, and data reporting discrepancies. The updates are relevant for administrators and engineers managing contact center operations on Google Cloud.
Fixes (1) ›
- Google Cloud Contact Center as a Service
Fixed an issue where campaigns that didn't complete prevented subsequent campaigns from starting. Fixed an issue where callers weren't correctly connected to voicemail during a warm transfer to an agent's direct number. Fixed an issue where incoming calls were assigned to agents but didn't appear in the agent adapter, resulting in "ghost assignments" and abandoned calls. Fixed an issue where cold-transferring a call from a queue while the transferring agent was in a wrap-up state caused the connection to become unresponsive and silent. Fixed an issue where calls that disconnected before enteri
https://docs.cloud.google.com/release-notes#June_24_2026