Google Cloud Contact Center as a Service Patches Numerous Issues
This release for Google Cloud Contact Center as a Service addresses a wide range of issues, significantly enhancing system stability and agent workflows. The patches resolve problems with call handling, routing, reporting accuracy, and agent desktop functionality, which previously led to incorrect statuses, timeouts, and service disruptions. These improvements benefit all users, agents, and administrators by ensuring more reliable operations, especially for large teams and complex configurations. Key fixes include resolving issues with SmartAction statuses, outbound number list loading, estimated wait times, and agent capacity protections.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where SmartAction statuses were incorrectly marked as "failed" when a call ended before a photo or video upload completed. Fixed an issue where loading the outbound numbers list timed out or caused significant delays for organizations with large teams and custom roles. Fixed an issue where estimated wait times of less than one minute were incorrectly rounded down to zero, preventing the system from accurately triggering over-capacity actions. Fixed an issue where sudden spikes in call volume bypassed a team's capacity protections and
https://docs.cloud.google.com/release-notes#September_09_2026
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