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Google Cloud Contact Center Mobile SDKs Add Chat Check-in and Typing Indicators

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feature patch announcement

Google Cloud has released version 2.16.2 of its Contact Center mobile SDKs, introducing new chat check-in and 'is typing' indicator features for Android and iOS. Chat check-in ensures end-users are present before connecting to an agent, reducing agent handle time by preventing connections to abandoned chats. The 'is typing' indicator enhances the end-user experience by showing agent activity during conversations. This update also includes fixes for issues related to app relaunch, call connection, duplicate notifications, message ordering, log uploads, and chat fetch delays.

  • →Chat check-in for the Mobile SDKs
  • →New "is typing" indicator in the Mobile SDKs
  • →Mobile SDKs 2.16.2
Features (2) ›
  • Google Cloud Contact Center as a Service Chat check-in for the Mobile SDKs

    Chat check-in for the Mobile SDKs Chat check-in is now available for the mobile SDKs. Chat check-in ensures that end-users are present and ready to engage before the system connects them to a human agent. This decreases the average agent handle time by eliminating the time lost when agents wait for end-users who have abandoned a chat. For more information, see: Chat check-in SDK configuration (Android) Chat check-in after-hours options (iOS)

    Chat check-inSDK configurationChat check-in after-hours options
  • Google Cloud Contact Center as a Service New "is typing" indicator in the Mobile SDKs

    New "is typing" indicator in the Mobile SDKs The mobile SDKs now display an "is typing" indicator to the end-user when an agent is typing.

Fixes (1) ›
  • Google Cloud Contact Center as a Service

    We've addressed the following issues. Android and iOS SDKs: Fixed an issue that occurred after force-closing a mobile app while the check-in timeout dialog was displayed. When the app was relaunched, the check-in dialog didn't reappear. Fixed an issue where mobile inbound calls didn't connect. iOS SDK only: Fixed an issue where end-users received duplicate end-of-chat notifications when a virtual agent ended a conversation. Fixed an issue where a virtual agent's final message appeared out of order during a chat escalation. Fixed an issue where apps didn't upload logs when the server returned a

Notes (1) ›
  • Google Cloud Contact Center as a Service Mobile SDKs 2.16.2

    Mobile SDKs 2.16.2 We've released version 2.16.2 of the mobile SDKs.

Read the original announcement →

https://docs.cloud.google.com/release-notes#September_15_2026

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