Google Cloud Contact Center updates address numerous issues
Google Cloud Contact Center as a Service has released a significant update addressing a wide range of bugs and improving system reliability. These fixes are crucial for maintaining accurate reporting, seamless call and chat handling, and secure data management. The updates impact agents, supervisors, and administrators using the platform for customer interactions across various integrations and channels.
Fixes (1) ›
- Google Cloud Contact Center as a Service
This release addresses the following issues: Fixed an issue where the AgentSystemData historical report incorrectly showed zero login time for agents who were actively handling calls. Fixed an issue where Dialogflow agents incorrectly escalated or disconnected calls when responding with only pre-recorded audio. Fixed an issue where transfer completion events appeared twice in the agent desktop session data feed when a user was transferred to a task virtual agent. Fixed an issue where virtual agent interactions failed and escalated prematurely. Fixed an issue where a single wrap-up event was in
https://docs.cloud.google.com/release-notes#July_27_2026
Related releases
- Memorystore for Valkey adds support for version 9.1 Google Cloud release notes ·
- Cloud SQL for PostgreSQL connectors for Managed Kafka Google Cloud release notes ·
- Cloud Billing introduces preview spend cap budgets Google Cloud release notes ·
- Cloud Load Balancing adds advanced policy support for regional LBs Google Cloud release notes ·
- Anthos Config Management upgrades Helm, addresses CVEs Google Cloud release notes ·
- Compute Engine Hyperdisk Balanced Storage IOPS Increased Google Cloud release notes ·