Amazon Connect adds tag-based access to agent login/logout report
Amazon Connect now allows tag-based access controls for the agent login/logout report, enabling granular permissions for accessing this data. Contact center administrators can leverage resource tags to restrict who views login and logout information for specific agents. This feature is available in all commercial AWS regions and AWS GovCloud (US-West) where Amazon Connect is offered.
- →Tag-based access control for agent login/logout report
- →Control access based on agent resource tags
- →Availability of the agent login/logout report feature
Features (1) ›
- Tag-based access control for agent login/logout report
Amazon Connect now supports tag-based access controls for the agent login/logout report. This allows administrators to apply granular permissions for data access, meeting compliance and regulatory requirements.
Enhancements (1) ›
- Control access based on agent resource tags
Administrators can use resource tags to control which users can view login and logout information for specific agents. For instance, tagging agents with 'Department:Customer Service' can limit access to relevant team managers.
Notes (1) ›
- Availability of the agent login/logout report feature
The agent login/logout report with tag-based access controls is available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect is offered.
https://aws.amazon.com/about-aws/whats-new/2026/05/amazon-connect-customer/
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