Amazon Connect Customer Now Imports Evaluation Forms Using AI
Amazon Connect Customer introduces a new capability for managers to import evaluation forms from third-party quality management applications as PDFs. This feature leverages AI to automatically recreate the forms within Connect, extracting sections, questions, answer options, and scoring. It significantly simplifies the migration of existing quality programs by reducing manual rebuilding effort. Users can also provide natural language instructions to enhance import accuracy, and the feature is available in several AWS regions, including US East (N. Virginia) and Europe (Frankfurt).
Features (1) ›
- AI-Powered PDF Import for Evaluation Forms
Amazon Connect Customer now allows managers to import PDF evaluation forms directly from third-party quality management applications. Using AI, the service automatically extracts sections, questions, answer options, and scoring methods to recreate the form as a draft in Connect. This streamlines the migration of existing quality programs and minimizes manual editing, with options for natural language instructions to refine the import.
https://aws.amazon.com/about-aws/whats-new/2026/09/amazon-connect-customer-import-evaluation-form-PDF/
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