Amazon Connect expands automated performance evaluations with Malay support
Amazon Connect now automates performance evaluations for human and AI agents in Malay, leveraging generative AI. Managers can define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language. This enhancement also supports cross-language assessments, enabling standardized evaluation frameworks across multilingual contact centers. The feature is available in eight AWS regions, including US East (N. Virginia), Europe (Frankfurt), and Asia Pacific (Sydney).
Features (1) ›
- Automated performance evaluations for Malay language
Amazon Connect now automates evaluations of human and AI agents in Malay using generative AI. Managers can define custom evaluation criteria in natural language and receive AI-generated evaluations with justifications in their preferred language, including cross-language assessments.
https://aws.amazon.com/about-aws/whats-new/2026/09/amazon-connect-customer-automated-evaluations-malay/
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