Amazon Connect launches Agentic CX designer for AI self-service experiences
Amazon Connect now offers Agentic CX designer, a new no-code canvas for building and deploying AI-powered self-service customer experiences. This tool combines agentic and deterministic AI, enabling businesses to design and launch voice and digital interactions with enterprise-grade control and reliability. Business teams can rapidly move from conversation design and system integration to production-ready experiences, significantly reducing deployment times from months to weeks. It provides a visual flowchart-like interface, leveraging large language models for natural conversations while allowing precise workflow definition for critical outcomes.
Features (1) ›
- Amazon Connect introduces Agentic CX designer
This no-code canvas allows businesses to design and deploy AI-powered self-service voice and digital experiences. It integrates agentic and deterministic AI, providing a visual interface for defining logic, guardrails, and integrations, while a large language model handles natural conversations. The tool accelerates deployment, enabling teams to launch production-ready experiences in weeks rather than months.
https://aws.amazon.com/about-aws/whats-new/2026/09/agentic-cx-designer/
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