Amazon Connect now automatically refreshes scheduling metrics
Amazon Connect now automatically refreshes scheduling metrics on its scheduling page. This enhancement provides workforce managers with immediate, up-to-date visibility into how schedule updates impact staffing coverage and projected service levels. By enabling faster, more informed decisions throughout the day, the feature ensures operational efficiency. It is available in all AWS Regions where Amazon Connect agent scheduling is offered.
Features (1) ›
- Automatic refresh for scheduling metrics
Amazon Connect now automatically refreshes scheduling metrics on its scheduling page. This provides workforce managers with immediate, up-to-date visibility into how schedule changes affect staffing coverage and projected service levels, supporting faster, more informed operational decisions.
https://aws.amazon.com/about-aws/whats-new/2026/08/amazon-connect-customer-scheduling-metrics/
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