AWS releases a Service Quota Monitor for Amazon Connect
AWS has released a new three-tier monitoring solution designed to help users proactively manage Amazon Connect service quotas. This tool detects impending capacity limits and API throttling, which can cause service disruptions if not addressed. It is particularly beneficial for large Amazon Connect deployments or migrations involving thousands of agents. The solution, deployable via AWS CloudFormation, integrates services like EventBridge, Lambda, CloudWatch, SNS, and DynamoDB, with an estimated cost of $4–$11 per month.
- →Monitor Amazon Connect resource capacity quotas
- →Proactively detect impending Amazon Connect API throttling
- →Identify active Amazon Connect API throttling events
- →Proactive Amazon Connect service quota monitoring solution
- →Deploy with CloudFormation for $4–$11 per month
Features (3) ›
- Monitor Amazon Connect resource capacity quotas
The first tier automatically discovers Amazon Connect instances and checks 88 capacity quotas for resources like users, contact flows, and integrations against Service Quotas limits. It sends a consolidated alert for violations exceeding the default 80% threshold.
- Proactively detect impending Amazon Connect API throttling
This tier dynamically fetches API rate limits and compares peak-second usage from 1-minute CloudWatch metrics against configurable thresholds. It provides warning alerts at 70% utilization and critical alerts at 90% to prevent throttling before impact.
- Identify active Amazon Connect API throttling events
The third tier monitors 37 API operations using the AWS/Connect CloudWatch namespace to detect active throttling events. It alerts within the hour if an API is already being throttled, prompting immediate action.
Notes (2) ›
- Proactive Amazon Connect service quota monitoring solution
AWS offers a three-tier monitoring solution to prevent Amazon Connect capacity limits and API throttling from impacting callers. It helps identify approaching limits, APIs nearing throttling, and active throttling events, addressing gaps in native alerting.
- Deploy with CloudFormation for $4–$11 per month
The entire solution is deployed using AWS CloudFormation and costs between $4 and $11 per month, depending on configuration. It can be extended with AWS Chatbot or integrated with existing event management tools for notifications.
https://aws.amazon.com/blogs/contact-center/amazon-connect-service-quota-monitor/
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