Google Cloud CCaaS 6.0 Updates Internal Infrastructure
gcpgaengineer
announcement
Google Cloud Contact Center as a Service (CCaaS) version 6.0 has been released, primarily updating its internal infrastructure. This version introduces no customer-facing changes compared to version 5.2, ensuring a seamless transition for users. The specific update timing for customer instances is dependent on their chosen deployment schedule.
Notes (1) ›
- Google Cloud Contact Center as a Service Google Cloud CCaaS 6.0
Google Cloud CCaaS 6.0 We've released version 6.0 of Google Cloud CCaaS. Version 6.0 updates internal Google Cloud CCaaS infrastructure. It contains no customer-facing changes from version 5.2. The timing of the update to your instance depends on the deployment schedule that you have chosen. For more information, see Deployment schedules .
Read the original announcement →
https://docs.cloud.google.com/release-notes#August_10_2026
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