Amazon Connect adds real-time dashboard alerts for conversational analytics
Amazon Connect now allows contact center supervisors to set up real-time dashboard alerts for detected keywords, phrases, or sentiment during live calls and chats. This feature enables faster agent coaching and issue resolution, potentially reducing customer churn. Real-time conversational analytics alerts are available in supported AWS regions.
- →Real-time dashboard alerts for conversational analytics
- →Availability of real-time conversational analytics alerts
Features (1) ›
- Real-time dashboard alerts for conversational analytics
Contact center supervisors can now receive real-time alerts on their dashboards when specific keywords, phrases, or sentiment patterns are detected during live calls and chats. This feature aims to enable faster intervention and improved customer outcomes by allowing supervisors to coach agents during live interactions.
Notes (1) ›
- Availability of real-time conversational analytics alerts
Real-time conversational analytics alerts on dashboards are now available in all AWS commercial and AWS GovCloud (US-West) regions where Amazon Connect conversational analytics is offered. Documentation is available in the Amazon Connect Administrator Guide.
https://aws.amazon.com/about-aws/whats-new/2026/06/amazon-connect-customer/