aws AWS What's New ·

AWS End User Messaging strengthens SMS deliverability with automatic failover

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feature

AWS End User Messaging now includes automatic failover for SMS sent through phone pools. This enhancement automatically reroutes messages to the best performing number in a pool when SMS delivery is impacted by downstream disruptions. The capability aims to improve deliverability for critical, time-sensitive communications such as one-time passcodes and delivery notifications. No customer action is required for existing phone pool users, and it is available in all AWS End User Messaging regions.

Enhancements (1)
  • Automatic SMS Failover in Phone Pools

    AWS End User Messaging now automatically reroutes SMS traffic through the next best performing number in a phone pool when delivery is impacted by downstream disruptions. This helps maintain deliverability for critical, time-sensitive messages like one-time passcodes and notifications without requiring any customer action.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/09/aws-end-user-messaging-improves-deliverability

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