Amazon Connect increases agent schedule limits
Amazon Connect agent scheduling now supports up to 5,000 agents per schedule, up from previous limits. This change simplifies scheduling for larger or shared agent pools by eliminating the need for multiple schedules, which should reduce operational complexity and improve optimization. The enhancement is available in all AWS Regions where agent scheduling is supported.
- →Increase agent schedule capacity to 5,000 agents
- →Feature available in all supported AWS Regions
Enhancements (1) ›
- Increase agent schedule capacity to 5,000 agents
Amazon Connect agent scheduling now supports up to 5,000 agents per schedule, along with updates to staffing group and forecast group limits. This aims to simplify scheduling for large or multi-skilled agent pools by reducing the need for separate schedules and improving optimization across the workforce.
Notes (1) ›
- Feature available in all supported AWS Regions
This enhancement to agent scheduling is available in all AWS Regions where Amazon Connect agent scheduling functionality is currently offered.
https://aws.amazon.com/about-aws/whats-new/2026/06/amazon-connect-customer-5000-agents/