ReleaseBytes
aws AWS What's New ·

Amazon Connect Assistant integrated into UI builder

aiawsengineer
feature

Amazon Connect's AI assistant is now available within the UI builder, allowing contact center managers to create and modify Views using natural language prompts. This feature can reduce the time needed to build Views by up to 70%, enabling managers to configure layouts, components, and styling conversationally. The assistant also provides recommendations and troubleshooting, speeding up the development process.

  • →Create and modify Amazon Connect Views using natural language prompts
  • →Accelerate View creation and configuration
  • →AI assistant provides guidance and troubleshooting
Features (1) ›
  • Create and modify Amazon Connect Views using natural language prompts

    The AI assistant is now integrated into the UI builder, allowing contact center managers to describe desired UI components, such as forms, using natural language. The assistant generates these components for review, reducing the need for manual configuration and coding.

Enhancements (2) ›
  • Accelerate View creation and configuration

    This integration aims to reduce the time and expertise required to build Views for Step-by-Step Guides and Workspace pages by up to 70%. Managers can use conversational prompts to create views, configure layouts with conditional UIs, set component properties, and apply styling.

  • AI assistant provides guidance and troubleshooting

    The assistant offers recommendations for components, explains available options, and helps troubleshoot issues encountered during the View building process. This enhances the user experience and accelerates development.

Read the original announcement →

https://aws.amazon.com/about-aws/whats-new/2026/05/amazon-connects-ai-assistant-now-available-ui-builder

Related releases