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Google Cloud Contact Center as a Service: Multiple Bug Fixes Released

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This release for Google Cloud Contact Center as a Service addresses a comprehensive set of bug fixes across its platform. The updates resolve critical issues affecting call routing, agent desktop functionality, data export, and reporting for voice, chat, and email interactions. These improvements aim to enhance system stability, agent efficiency, and the overall customer experience by rectifying performance bottlenecks and incorrect data handling. Users can expect more reliable operations and accurate metrics following these updates.

Fixes (1) ›
  • Google Cloud Contact Center as a Service

    This release addresses the following issues: Fixed an issue where SmartAction statuses were incorrectly marked as "failed" when a call ended before a photo or video upload completed. Fixed an issue where loading the outbound numbers list timed out or caused significant delays for organizations with large teams and custom roles. Fixed an issue where estimated wait times of less than one minute were incorrectly rounded down to zero, preventing the system from accurately triggering over-capacity actions. Fixed an issue where sudden spikes in call volume bypassed a team's capacity protections and

Read the original announcement →

https://docs.cloud.google.com/release-notes#September_11_2026

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