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Google Cloud Contact Center as a Service Receives Numerous Bug Fixes

datagcpengineer
patch

This release for Google Cloud Contact Center as a Service addresses numerous issues impacting its operation. The fixes resolve problems related to session metadata, call routing, agent status, and CRM integrations, ensuring more reliable service performance. Key improvements include accurate call history reporting, correct handling of agent transfers, and better stability for agent desktop features and external connections. These updates aim to enhance the overall experience for agents and improve the integrity of operational data.

Fixes (1) ›
  • Google Cloud Contact Center as a Service

    This release addresses the following issues: Fixed an issue where session metadata and data feed files were missing from external storage for chats that ended before the first message from the end-user. Fixed an issue with Kustomer integrations where the caller's information didn't appear on the Incoming call page of the call adapter for direct-line inbound calls. Fixed an issue with inbound mobile calls where the end-user leg of the call failed, returning Unknown error , while the agent leg connected normally. Fixed an agent desktop issue where live call and chat data were lost. Fixed an issu

Read the original announcement →

https://docs.cloud.google.com/release-notes#September_16_2026

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